Refund & Replacement Policy
Each piece in Crafty Kat's Caravan is made with love and care. If something slipped by our quality control, I want to make it right — please don't hesitate to reach out!
General Policy
Because all items are handmade, slight variations in color, texture, or size are a natural part of the process and are not considered defects. These unique qualities are what make each piece one of a kind!
Damaged or Defective Items
If your item arrives damaged or defective, please contact me within 7 days of delivery with a photo of the issue. I will arrange a replacement or store credit at no additional cost to you.
Shipping Damage
If your order is damaged in transit, please save all packaging materials and contact me within 7 days of delivery with photos. I will work with you to resolve the issue as quickly as possible.
Replacements
Approved replacements will be made and shipped within 5–7 business days of approval. Replacement availability depends on current materials and inventory.
Exchanges & Store Credit
I offer exchanges or store credit in lieu of refunds on a case-by-case basis. Please reach out within 7 days of delivery to discuss your situation.
Final Sale Items
- Custom and personalized orders are final sale and cannot be returned or exchanged, as they are made specifically for you.
- Sale and clearance items are final sale.
Natural Variation Disclaimer
Handmade items may vary slightly from photos in color, texture, or dimensions. These variations are not defects and do not qualify for returns or replacements.
Contact Me
Have a question or concern? I'd love to hear from you. Please reach out through the Contact page and I'll get back to you as soon as possible.